Consumer Confidence in Fully Automated Self-Driving Vehicles Declines, Reports J.D. Power

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Written By Jennifer Joslyn

🚗 Consumer Confidence in Fully Automated Self-Driving Vehicles Declines, Reports J.D. Power.

Consumer confidence in fully automated self-driving vehicles has declined for a second year, with the readiness index score dropping to 37 out of 100, according to J.D. Power's 2023 U.S. Mobility Confidence Index (MCI) Study. The decline is attributed to factors such as low comfort levels with riding in fully automated vehicles and a lack of general knowledge about AV technology, exacerbated by media coverage of robotaxi and testing failures. However, consumer confidence is higher in regions with more exposure to AV testing and deployments, highlighting the importance of experience in promoting adoption.

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Jennifer Joslyn
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