Supply chain organizations should refocus on customer service

Customer RelationsHigh Tech / High Touch
Written By Jennifer Joslyn

🤝 Supply chain organizations should refocus on customer service.

Customer service has a significant impact on customer satisfaction and loyalty. By providing accessible and reliable customer service, organizations can enhance the overall customer experience and create a competitive advantage. When customers can easily access customer service representatives to get their questions answered and concerns addressed, they are more likely to be satisfied with their experience. This can lead to positive reviews and recommendations, attracting new customers and retaining existing ones.

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Jennifer Joslyn
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