Southwest COO says, “we’re sorry”, to the Senate

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Written By Jennifer Joslyn

✈️ Southwest COO says, “we’re sorry”, to the Senate.

After being called to a Senate panel on Thursday, Chief Operations Officer for Southwest Airlines Andrew Watterson apologized to Congress for the holiday issues that stranded passengers across the United States. The apology was followed up with the airline’s assurances that the issues were not forecasted or done with malice and that the company was focusing on an effort to revamp its software to avoid similar problems in the future. The holiday travel issues caused the airline to lose $800 million in pretax earnings, a wild blow after several difficult pandemic-riddled years.

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Jennifer Joslyn
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