Strengthening supplier relations is key in a supply chain disaster
Strengthening supplier contracts is crucial in the midst of a supply chain disaster.
Walmart passes growing fuel costs to suppliers instead of customers
Beginning August 1st, the big box company will launch its “Collect Pickup Program” for its giant retail network of suppliers, aligning with rising fees to keep the costs from being transferred to the customers.
Customers and employees both require your attention
Employee engagement cannot be at the expense of customer satisfaction - or vice versa.
Delivery expectations increase along with economy growth
Research shows a distinct shift toward online shopping and quick delivery in a post-Covid-19 society.
Trucking customer service reps are familiar with “Karens”
“Karens”, men and women who have a poor attitude with customer service representatives, can be upset by a wide variety of things.
Consumers demand for more refrigerated trucks
According to the Thomas Index Report, consumers have embraced ordering their groceries online and fully stocking large fridges and freezers with food for their homes.
Consumers refer back to Amazon when they compare shopping experiences
Whether online or in-person, customers of your brand want a quick and seamless shopping experience/ You can thank Amazon for those expectations.