Supply chains thrive off optimal operations and improved customer experience
The power of a smart, connected supply chain lies in its ability to optimize operations, improve efficiency, and enhance customer experience. A smart, connected supply chain is one that uses advanced technologies such as the Internet of Things (IoT), big data analytics, and artificial intelligence (AI) to collect and analyze data from across the supply chain in real time. This allows companies to gain greater visibility into their operations and make more informed decisions. By using data and analytics, companies can identify inefficiencies in their supply chain and take steps to improve them. For example, they can optimize transportation routes, reduce inventory costs, and improve production processes to reduce waste and increase efficiency.
In addition to improving operations, a smart, connected supply chain can also enhance customer experience. By using data and analytics, companies can better understand customer preferences and behaviors, which can help them personalize their products and services to meet their needs. They can also use real-time data to provide more accurate and timely information to customers, such as tracking information and estimated delivery times.
McDonald’s faced a hiccup in its system on Friday, causing some customers worldwide to hit a snag when trying to place their orders.